Internet orders are processed Mon.- Fri. (excluding U.S. holidays when we are closed). Depending on the time your order is placed and availability in stock, orders are typically shipped within 24-48 hours. If you order on Saturday or Sunday, your order will generally ship the following Monday.

Orders will not ship on federal holidays but will be processed the following business day.

Once an internet order is placed it may not be possible to make changes or cancel the order. If you have any questions please email capeziodanceshop@earthlink.net or call us at (818) 348-4488 prior to placing your order. We're available to help during regular business hours, Mon.- Fri. 11:00a.m.- 6:00p.m. PST Sat. 10:00a.m.- 5:00p.m.

Phone orders can be placed during regular business hours.

If a package is returned to us due to an undeliverable address, we will contact you to verify your information. You will be issued a full refund or if you would still like your order, it can be re-shipped to the corrected address. Capezio Dance Shop is not responsible for additional shipping charges that incur in order to re-ship or re-route the package.

If you have a USPS package marked as delivered but haven't received it, please contact your local mail carrier.

Contiguous United States:

Orders of $50 or above qualify for free Economy shipping.

Additional Options:

USPS First Class mail and USPS Ground Advantage (2-5 Business Days for Delivery-USA)
USPS Priority Mail (1-3 Business Days- USA)
USPS Priority Mail Express (1-2 Business Days- USA)
USPS deliver packages Mon.-Sat. excluding federal holidays.

International orders are only available by request and accepted via PayPal.
Shipping times vary upon destination.
Please contact us at capeziodanceshop@gmail.com or by phone at (818) 348-4488 for shipping rates and to complete International Orders. 
Additional fees or duties may apply based on each country's import requirements.

We know how important it is to find proper dance shoes and attire to help you perform your best! That's why we're here to help! The following policy only applies to online purchases made through www.capeziodanceshop.com

• All returns for exchanges or refunds must be made within 30 days of receiving your order. The same applies to any returns due to defects. Refunds will be issued to the original form of payment.
• To start a return, simply open your order and select "Request Return" and follow any necessary prompts.
• To request an exchange, simply open your order and select "Request a refund." On the refund page, in the customer notes, include that you would like to exchange and all relevant information (item, size, color) about the item you wish to exchange for. Any difference of price will apply and be sent to you for approval.
• All items must be unworn and in their original, resalable packaging with tags attached. Refund policy does not apply to returned products that show signs of distressed use (e.g. markings on the sole of a shoe, makeup/deodorant stains on a garment, laundered items).
• Return policy does not apply in cases of fraudulent use or abuse.
• Discontinued items and clearance merchandise may not be returned for an exchange or refund with the exception of receiving defective or incorrect item(s).
• Is there a return fee? A return shipping label will be provided for a flat rate of $7, to be deducted from the return total. The label fee is waived on one-time exchanges (additional exchanges will be processed as a return and customer will have to submit a new order) and in-store returns.

Items sent back to us without first requesting a return will not be accepted. 

• Sensitive items like undergarments, tights, hair and foot care items (including toe pads, etc.) should remain unused and sealed in their original packages.
• Shoes must not be worn and must be returned in perfectly new, unmarred, unsoiled condition, and returned in undamaged shoe boxes.
• Ballet/Pointe/Jazz Shoes: Make sure your feet are clean and dry before trying on your new shoe. Imprints will be left on the inside if tight or if your feet are damp. We suggest you lay a towel down to prevent the satin on pointe shoes from becoming scratched or marred and to prevent shoes from showing distress.
• Tap Shoes/Dance Sneakers: Please try shoes on a carpeted floor only to prevent the taps from becoming scratched and therefore non-returnable.
• Please do not wear any shoes or garments to class, outside, or for any length of time, if you intend to exchange or return them.

We know you can't always have your children with you or have time, yourself, to try things on, that's why we're happy to offer exchanges or store credit for unworn/unused items. Does not apply to final sale items. Items cannot be returned for refund.