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Further Questions?

Please call us at (818) 348-4488
We're available to help you Mon-Sat 10:00a.m.- 6:00p.m.

Exchanges and Returns

We know how important it is to find proper dance shoes and attire to help you perform your best! That's why we're here to help! The following policy only applies to online purchases made through www.capeziodanceshop.com

  • All shipping charges on returns are the customer's responsibility and must be prepaid 
  • There is no charge for the return of defective items
  • Please note that our sizing information is to be used as a guideline and does not guarantee fit

Exchanges

Exchanges are accepted within 30 days of shipment. 
Please note: Exchanges can take up to 4 weeks to process. If your exchange is time sensitive please call us at (818) 348-4488

Returns

All returns for a refund must be made within 30 days of shipment. Refunds apply to merchandise only - shipping and handling charges are non-refundable. Please note: Refunds can take up to 2 weeks to process

Final Sale

Undergarments, tights, hair and foot care items (including toe pads, etc), discontinued items, and clearance merchandise may not be returned for an exchange or refund; unless received defective or incorrect item(s)

Product Condition for Exchanges and Returns

  • All items must be unworn and in their original, resalable packaging with tags attached
  • Laundered items cannot be returned
  • Shoes must not be worn and must be returned in perfectly new, unmarred, unsoiled condition, and returned in undamaged shoe boxes
  • Ballet/Pointe/Jazz Shoes: Make sure your feet are clean and dry before trying on your new shoe. Imprints will be left on the inside if tight or if your feet are damp. We suggest you lay a towel down to prevent the satin on pointe shoes from becoming scratched or marred and to prevent shoes from becoming soiled
  • Tap Shoes/Dance Sneakers: Please try shoes on a carpeted floor only to prevent the taps from becoming scratched and therefore non-returnable 
  • Please do not wear any shoes or garments to class, outside, or for any length of time, if you intend to exchange or return them

In-Store Policy

We know you can't always have your children with you or have time, yourself, to try things on, that's why we're happy to offer exchanges or store credit for unworn/unused items. Does not apply to final sale items. No refunds