Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return request is accepted, you will receive a confirmation email.

  • A return shipping label for a flat rate of $7 will be emailed to you. Amount will be deducted from your return total.
  • The label fee is waived on exchanges and in-store returns.

Items sent back to us without first requesting a return will not be accepted. 

To start a return simply open your order and select "request return." To request an exchange, include any information in the "customer notes" section on the request return page. Exchanges can only be requested once and not on already exchanged items. 

You can always contact us with any questions at capeziodanceshop@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance/sale items, gift cards, or used products.

Orders over $200- Special Policy

  • Refunds back to the original form of payment will only be issued up to $200. Any remaining funds on eligible returns will be resolved through an exchange or store credit only.
  • If a label is provided through Capezio Dance Shop, the consumer will be refunded once the merchandise is received, minus the shipping charges.
  • Exception: Return shipping charges will be covered by Capezio Dance Shop for items that arrive damaged or defective. In such cases, a prepaid return shipping label will be provided.

All other standard return and exchange guidelines outlined above continue to apply to all orders

 

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at capeziodanceshop@gmail.com.